Chris Dunne

About Chris Dunne

Marketing Executive at RepricerExpress with a passion for all things digital.
25 01, 2017

6 Ways to Increase Ecommerce Customer Loyalty

When you’re in retail, you have two options: constantly hunt for new customers, or keep the ones you have. It’s a good idea to combine both, but RepricerExpress knows that customer loyalty is hugely powerful. The trust and reputation-building you can attain is almost immeasurable, so here are 6 ways you can put that in your corner. 1. Be Completely Transparent Be completely open about your intentions — and walk the walk, you’ll be able to gain trust and loyalty. This counts even — and especially — when you screw up. You need to own your mistake and say/show how you’ll fix it, as opposed to lying or trying to cover it up. In this digital age, you have about a one microsecond window before news spreads and it’s nearly impossible to keep anything quiet, so don’t. 2. Be Consistent When your buyers come to expect that you’ll do one thing and then you act totally differently, it really shakes their trust in you. Predictability isn’t boring, it’s a valuable way of building trust among your customers. This is the case no matter what the

24 01, 2017

What is Amazon Logistics? Is it Right for You?

One of the ways Amazon is continuing to shape ecommerce is with Amazon Logistics, which is looking to be a newly-growing alternative to the regular shipping companies. Curious to see how or if it can work for you? RepricerExpress breaks it down. Understanding the Details of Amazon Logistics When Amazon packages get shipped out, they’ve traditionally been sent out in third-party vehicles, like those used by FedEx and UPS. But now with Amazon Logistics, Amazon’s using their own fleet and contracted-out employees to deliver items in the name of better and faster delivery options. The line they’re trotting out is that it’s a complement, not competitor, to the regular shipping companies, but that more so seems like a safe statement than a possible actual predictor. For customers, it means they can get their purchases faster (like same-day) and for possibly cheaper, as they don’t have to pay FedEx/UPS/whoever’s prices or wait on their schedules. On the surface, it looks like an all-around win, but what will this mean for the existing shipping companies? In terms of what it’ll mean for people who want to deliver

23 01, 2017

4 Great Tips for Drop Shipping on Amazon

If you’re not familiar with the term, then your reaction may be ‘drop what?’ But have no worries — RepricerExpress has every assurance drop shipping is incredibly simple and we’ll show you exactly how. While the various permutations of drop shipping vary depending on which channel you use, we’ll be narrowing the focus down to how it works on Amazon. Drop Shipping: Eliminating the Tediousness You as the merchant engage in drop shipping if you avoid the stocking and shipping part of your business and have the manufacturer or wholesaler do it instead. Somebody has to be in charge of that part of the operation, but it won’t be you. What’s neat about drop shipping is that you never have to worry about first buying your inventory before listing it to sell. In fact, you wouldn’t really have an inventory to speak of, with that part belonging to the supplier. What you’d be in charge of is simply listing the product and then liaising with the supplier to get said product to the buyer. Another neat aspect of drop shipping is that you can jump

20 01, 2017

5 Interesting Stories from the World of Ecommerce This Week

Welcome to this week's eFocus, RepricerExpress' weekly round-up of ecommerce and Amazon news. Amazon patent for road guidance system points to automated vehicle plans: Alan Ohnsman at Forbes reports that Amazon has been granted a patent for communications between autonomous vehicles and roadway management systems. The patent contains no information about what Amazon's plans may be, but given that the company already operates a dedicated fleet of semi-trucks hauling goods to and from its distribution centres as well as panel delivery trucks, a move into autonomous driving seems inevitable. Continue reading... Spoof email aimed at Amazon Sellers is doing the rounds: Dan Wilson at Tamebay warns sellers about a spoof phishing email that targets Amazon sellers directly. Here’s the title and the start of the text: "Seller Communication Centre – Changes Notice. From 1 February 2017 all communications through Amazon Seller Communication Centre must be digitally signed for a higher security." If you receive the email, you can ignore and delete it. We know you wouldn't anyway but don't click on any links. Continue reading... For merchants, how to navigate Amazon’s marketplace: Kerry Murdock at Practical Ecommerce reports on

19 01, 2017

Amazon US Announcement—Amazon to Raise FBA Seller Fees in Feb 2017

We hate to be the bearer of bad new but... Amazon have announced that they will be restructuring fees effective 22 Feb 2017 for US sellers who use Fulfillment by Amazon (FBA). Here's some dates and details. 22 February 2017 FBA Fulfillment Fees (Order Handling, Pick & Pack, and Weight Handling) will be charged as one per-unit Fulfillment Fee. FBA media and non-media will be charged the same Fulfillment Fees.  October fees will be consistent with November and December fees. Amazon is giving sellers an extra month to send their inventory to FBA at lower cost. 1 March 2017 Monthly FBA storage fees are increasing by $0.10 /cubic foot July 19th, 2017 Amazon is increasing how often sellers are asked to send items to multiple locations. Sellers can check FBA storage fees in the Long Term and Monthly Storage Fees reports within Seller Central. As fees increase, it is important for sellers to keep track of costs. For more information on the 20167FBA fee changes, including fee schedules, definitions, and examples, visit https://www.amazon.com/fba-fee-changes. Related reading How to Avoid Amazon FBA Long-Term Storage Fees Amazon Repricing

18 01, 2017

How to Set Up an Amazon Giveaway

Giveaways have long been one of the most popular marketing strategies. Radio stations do it all the time, like with prime concert tickets. And now that Amazon has gotten on board, it’s time you do, too. If you’re curious, read on to find out what RepricerExpress has learned. Amazon Giveaway for Fulfilment by Amazon (FBA) You’ve probably heard whispers of Amazon Giveaway, as it’s been around for approximately a year-and-a-half. But in early spring of this year, Amazon made FBA products eligible, opening up things to even more sellers and helping them get even more exposure. There are three different ways you can make a winner out of a shopper: Random and instant win First-come, first-served Lucky number instant win Different products will suit different win options and different marketing strategies to showcase your giveaway. But before we get to that, let’s dive into what’s involved in setting up an Amazon Giveaway. How to Set Things Up Amazon Account: We’re assuming most people reading this already have an Amazon account. If you don’t, you’ll need to sign up to take part. Product Selection: Like we

13 01, 2017

5 Interesting Stories from the World of Ecommerce This Week

Welcome to this week's eFocus, RepricerExpress' weekly round-up of ecommerce and Amazon news. 9 reasons why you should add wholesale to your Amazon FBA business: Stephen Smotherman at Full-Time FBA looks at nine reasons you should consider adding wholesale to your FBA business. Whether you choose to do private labelling, retail arbitrage or wholesale is entirely down to a seller's personal choice. This articles focuses on sourcing from wholesale suppliers. One of the key reasons sellers choose wholesale is profit potential—you can find items with great return on investment (ROI) for resale on Amazon because you buy them at a low wholesale price. Continue reading... Amazon just got slapped with a $1 million fine for misleading pricing: Jason Del Rey at Recode reports that Amazon Canada has been hit with a hefty $1 million fine by a Canadian enforcement agency for what could be construed as misleading pricing practices. The investigation centred on the practice of Amazon displaying its prices compared to higher “list prices” — suggested manufacturer prices (MSRPs) designed as marketing gimmicks to make people think they are getting a deal, even though

12 01, 2017

How to Weather the January Ecommerce Sales Tax Perfect Storm

Guest blog post by Mark Faggiano from Taxjar At TaxJar, we call January the “Sales Tax Perfect Storm” because nearly every ecommerce business with transactions in the United States will have a sales tax deadline in January whether they file state sales tax returns every month, every quarter, or annually. If you’re not terribly familiar with US state sales tax regulations, we’ve created a list of four easy steps to get ready for the big storm. Let’s dig in: #1. Find your sales tax filing due dates This list shows when January sales tax is due in each US state. #2. Report your owed sales tax for each state where you have a sales tax nexus Sales tax nexus is roughly defined as having a “significant presence” in a state. If you have sales tax nexus you will be required to file returns in that state. If you’re based in the US, you will have always have nexus in your home state, but you can also have nexus in other states due to business activities like employing remote workers in a state, selling at craft

11 01, 2017

Amazon FBA Seller Diary: 6 Lessons Learned From Selling on Amazon This Holiday Season

2016 was my second holiday season selling on Amazon. It was hectic and stressful, but at the same time effective and very educational. In today's blog, l will be sharing my experiences and lessons learned. If you're an experienced Amazon seller, some observations may seem obvious or just common sense, but they may be worth reading anyway. The holiday season is the busiest time of year for most retailers including Amazon. Everyone is buying something for someone. Manufacturers build their release schedules around the season. Whole industries exist solely to produce items and sell them to people over the holidays. In short, it can be a little bit hectic! via GIPHY 1. Preparation is Key The key to successful business during the hectic holiday season is preparation. You need to have everything ready before customers even start thinking of buying for Christmas. What are you going to sell? If you want to leap right in and sell this year’s new big thing, you need to know what it is and where to get it. Blogs and wholesaler catalogues are your friends here, but good reliable

10 01, 2017

Amazon Seller Jeff Roth talks Automated Pricing and FBA

This week we spoke to FBA seller, Jeff Roth, from Scan on the Side about repricing, FBA and managing negative feedback. Check out the interview below which is well worth a read for new and experienced sellers alike. All about Repricing How did you decide to choose repricing software? We decided to try out three popular repricers without any prior knowledge or experience with any of them. After testing out all three, RepricerExpress was a clear winner in terms of ease of use, customer service and workability. We knew nothing about any of the platforms which made our choice solely based on our experience. Related reading: Which to choose—RepricerExpress or Appeagle? How has RepricerExpress helped you? Being able to compete with other sellers in terms of the Buy Box is something that all serious Amazon sellers need to do to get sales. Manually pricing is too time consuming and ineffective for most sellers and the RepricerExpress software allows various settings depending on the listing, which was very helpful for us. Was it easy to set up? The set-up process was amazingly simple to get integrated with