How to Get an FBA Refund for Lost or Destroyed Goods

Guest post by Chris Wilkey from FBA Master

This is a simple set of instructions that each of you needs to follow. There is no guarantee that these instructions will work, but I have had success with multiple accounts using these steps. It doesn’t hurt to try, but I cannot promise results.

Step #1.

Go to Reports > Fulfillment

Step #2.

Go to the right hand side and click Inventory Adjustments.

Step #3.

Click on dates and run a report that extends past the start of your account.

Step #4.

Select “Destroyed” and run the report.

Note, for Amazon UK customers this will be reason code D (Destroyed).

Step #5.

Highlight the results and copy them. There are sometimes multiple pages, so make sure to check that.

Step #6.

You will need to open a case with Seller Support. I do this by typing “test” into the search bar and click the contact button in the bottom centre of the search results. I like to open cases under “FBA Issues” > “Other Issues”

Step #7.

Type in this message and paste the items into the case. Then submit it.

Step #8.

We are going to go back to Reports > Fulfillment > Inventory Adjustments and repeat the steps above, but click “Lost” instead of destroyed.

Note, for Amazon UK customers this will be reason code M (Misplaced Inventory).

Step #9.

Follow Steps #5 – #7 again.

Step #10.

Go to Reports > Fulfillment > Returns > Download (make sure to click this tab) > Run the report for the entire life of your account

Step #11.

Once the report is done running, download it.

Step #12.

If you are using a Mac, follow my screenshots. If not, consult the world wide web for help opening a text file in Excel.

If you use a Mac, see below.

Step #13.

You will see something like this. Select column K.

Step #14.

Click the top right that says “Sort and Filter” (note: This is on a Mac). Then click “Filter”

Step #15.

This box should pop up. Uncheck all of the boxes and click “Reimbursed”.

Step #16.

Copy the items that are remaining.

Step #17.

Follow Steps #5 – #7 again with a little wordsmithing with the request.

Step #18.

Donate 10% of the money recovered to charity. This was money you didn’t have and it is only right to PAY IT FORWARD. If you need help finding a good cause, shoot me an email at chris@fbamaster.com.

*This blog originally appeared on FBA Master.

Related reading: How to Check if Returned Items are Actually Returned to FBA

About the author:

Chris Wilkey is one of the masterminds behind FBA Master. He started selling on Amazon in 2013 and has been selling ever since. He is a digital marketer by trade and has brought his talents to life on fbamaster.com. Chris has a knack for teaching and loves to help those who are just getting started. He lives in Indiana with his wonderful wife and his two cats.