None of us are mind readers and it’s an inevitability that some gift receivers just won’t be happy with what’s under their tree. A couple of generations ago, it would have been unthinkable to do anything but smile and thank the gift-giver; today, people have no problem asking for the receipt so they can return the gift and get something else. Whatever happens to you during the holidays, RepricerExpress never judges. Instead, we’re just here to offer tips and tricks that’ll make you even more of a superstar seller.
Amazon’s New Holiday Return Policy
Simply because someone asked for the receipt doesn’t always mean they’ll be returning the item right away. While staff who handle returns would probably say they don’t like the post-holiday rush of dealing with more returns than usual, they’re probably likelier to say there’s something else they dislike more: people who try and return gifts after the return window has closed.
And doesn’t it always seem like the return window is never quite long enough? The holiday season, no matter what your denomination or lack thereof, is usually jam-packed with festive events and get-togethers. Although it’s a simple process, returning a gift tends to get put off.
Amazon’s traditional return window used to be 30 days in which a product could be returned. Now they’ve extended that so it’s as follows:
- Returns can be made until 31 January, 2017
- This extended return window is only applicable to products dispatched between 1 November, 2016 to 31 December 2016
- Amazon’s 30-day window will once again take effect once the clock strikes midnight in the new year (1 January 2017)
- The 30-day window refers to items dispatched after 31 December, 2016
For more information see Amazon’s return policies.
Returns and Statutory Rights
So far, we’ve covered Amazon’s normal return window, how it’ll be extended for the holidays, and what does and doesn’t fall within its guidelines. However, there’s also something called statutory rights that plays a part in returns.
It’s essentially known as a “cooling-off period” where buyers can change their minds about something they purchased. They can cancel their order, yes, but as long as it’s within 14 days of receiving the order. This cooling-off period also applies if you name a third-party that’s not the carrier of the item as having received the thing you bought if and only if it was delivered separately. As usual, there are exceptions to this:
- Digital items, like downloaded songs or movies, delivered to you and you acknowledge they’ve been delivered to you.
- Particular items that have been opened or unsealed, like DVDs, video games, software products, sex and sensuality products and more.
There are two neat things about this cooling-off period (if you’re a buyer, at least; sellers won’t be so crazy about it): it’s the law in the European Union, and absolutely no reason at all has to be given for cancelling the order. All the buyer has to do is put the item in a secure package and send it back to Amazon, making sure there’s the designated personalised return label on it. This has to be returned no more than 30 days after receipt of the product and it definitely has to be mailed — Amazon won’t accept products if they’ve been hand-delivered. Just to make sure it gets from Point A to Point B, it’s a good idea to go with a recorded delivery service so you can track the path of the product.