Welcome to RepricerExpress’ weekly round-up of the top five stories from the world of Amazon and ecommerce.
Amazon hit with major data breach days before Black Friday: Miles Brignall at The Guardian has revealed that Amazon has suffered a major data breach that caused customer names and email addresses to be disclosed on its website, just two days ahead of Black Friday. The ecommerce giant said it has emailed affected customers but refused to give any more details on how many people were affected or where they are based. The firm said the issue was not a breach of its website or any of its systems, but a technical issue that inadvertently posted customer names and email addresses to its website. Continue reading…
Amazon reverses decision to block international sites in Australia: Sam Byford at The Verge reports that as a result of customer feedback, Amazon is no longer going to block users in Australia from accessing Amazon.com or other international versions of the site. In July, Amazon started redirecting Australian users to Amazon.com.au and stopped shipping to Australian addresses following new goods and service tax (GST) legislation that requires retailers to collect 10% tax on imports. Continue reading…
Our new column from inside Amazon: They treat us as disposable: An Amazon worker has begun writing a column in The Guardian about the working conditions and corporate culture at Amazon’s warehouses. The worker is a “fulfilment associate” and said that while management pays lip service to staff welfare, workers are treated like “disposable parts.” Working conditions at Amazon’s fulfilment centres have increasingly come under fire following reports of staff being put under immense pressure to hit targets. Continue reading…
Amazon accused of ‘ruining Christmas’ by delivering items without packaging: Chelsea Ritschel at The Independent reports that Amazon is delivering items in their original packages to the dismay of customers who’ve accused the company of “ruining” Christmas. As people prepare for the upcoming gift-giving holidays, some holiday shoppers have turned to Amazon as a place to shop for presents. Unfortunately, many of these packages have arrived free of Amazon’s customary cardboard boxes – leading disgruntled customers to express their grievances on social media with the online retailer’s customer service department. Continue reading…
Amazon’s Black Friday tech deals are full of stocking stuffers: Patrick Lucas Austin at TIME reports that with many of this Black Friday’s most popular deals available online, you might as well kick it off with a few orders from the comfort of your own home. Along those lines, Amazon’s got a slew of discounts and price drops for all manner of smart home devices, televisions, accessories, and other electronics you need to deck the halls with loads of high-tech devices. Continue reading…
Quote of the week:
“The reason it seems that price is all your customers care about is that you haven’t given them anything else to care about.”
Seth Godin, Founder of Squidoo and Yoyodyne
Have a great weekend!
