Guest post by Chris Wilkey from FBA Master
This is a simple set of instructions that each of you need to follow. There is no guarantee that these instructions will work, but I have had success with multiple accounts using these steps. It doesn’t hurt to try, but I cannot promise results.
Go to Reports > Fulfillment
Go to the right hand side and click Inventory Adjustments.
Click on dates and run a report that extends past the start of your account.
Select “Destroyed” and run the report.
Note, for Amazon UK customers this will be reason code D (Destroyed).
Highlight the results and copy them. There are sometimes multiple pages, so make sure to check that.
You will need to open a case with Seller Support. I do this by typing “test” into the search bar and click the contact button in the bottom centre of the search results. I like to open cases under “FBA Issues” > “Other Issues”
Type in this message and paste the items into the case. Then submit it.
We are going to go back to Reports > Fulfillment > Inventory Adjustments and repeat the steps above, but click “Lost” instead of destroyed.
Note, for Amazon UK customers this will be reason code M (Misplaced Inventory).
Follow Steps #5 – #7 again.
Go to Reports > Fulfillment > Returns > Download (make sure to click this tab) > Run the report for the entire life of your account
Once the report is done running, download it.
If you are using a Mac, follow my screenshots. If not, consult the world wide web for help opening a text file in Excel.
If you use a Mac, see below.
You will see something like this. Select column K.
Click the top right that says “Sort and Filter” (note: This is on a Mac). Then click “Filter”
This box should pop up. Uncheck all of the boxes and click “Reimbursed”.
Copy the items that are remaining.
Follow Steps #5 – #7 again with a little wordsmithing with the request.
Donate 10% of the money recovered to charity. This was money you didn’t have and it is only right to PAY IT FORWARD. If you need help finding a good cause, shoot me an email at [email protected].
*This blog originally appeared on FBA Master.
Related reading: How to Check if Returned Items are Actually Returned to FBA