Becoming a Top Rated Seller on eBay indicates that you consistently deliver outstanding customer service, and also makes you eligible to receive a prominent eBay Premium Service badge on qualifying listings.
How to Become an eBay Top Rated Seller
To become a Top Rated Seller on eBay you need to:
- Have an eBay account that’s been active for at least 90 days
- Be registered as a business seller on eBay.co.uk or eBay.ie
- Have at least 100 transactions and £1,000 (€1,500) in sales during the last 12 months with UK and Irish buyers
- A defect rate less than or equal to 0.5%, with 3 or fewer defects from unique buyers
- Cases closed without seller resolution less than or equal to 0.3%, and 2 or fewer cases
- Late delivery rate less than or equal to 4%, and 5 or less late deliveries
- Comply with eBay’s selling practices policy
- Meet the requirements for transaction defect rate, cases closed without seller resolution, and late delivery rate (see below).
Once you’ve met these performance standards requirements on eBay.co.uk or eBay.ie, we’ll automatically upgrade you to the Top Rated Seller status at your next evaluation.
eBay Performance Metrics to Keep an Eye on
Transaction defect rate
These refer to transactions with one or more of the defects listed below.
- The maximum percentage of transactions with defects should be 0.5%.
- The maximum number of unique buyers affected before seller status is impacted should be 3.
Cases closed without seller resolution
These are cases where eBay or PayPal was asked to review the case and the seller was found responsible. (Applies after the account has exceeded the maximum number of cases).
- The maximum percentage of cases closed by eBay without seller resolution should be 0.3%.
- The maximum number of cases closed without seller resolution should be 2.
Late delivery rate
These are transactions where you didn’t send the item within your dispatch time or the item was delivered after the estimated delivery date.
- The maximum percentage of transactions sent late should be 3%.
- The maximum number of transactions sent late should be 5.
How eBay Seller Ratings Fall Below Standard
Your seller rating can fall Below Standard if your transaction defect rate is above 2%, or your cases closed without seller resolution is above 0.3%.
If your ratings are above either of these percentages, you’ve fallen Below Standard, and we may apply limits or restrictions on your account. If this happens, we’ll send you an email to let you know.
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